SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kandyactivewear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kandyactivewear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came pretty fast (3,5 weeks) it is fast for our region, all tracked, fully consistent with the description, photos and video store, and most importantly in size, the quality is good, the thread does not stick out, i did not go to training in it yet, so how he "behaves" i can not say anything, But as an independent top is very good, only consider the lovely ladies that the fabric of this bra is extremely dense, so the whole "ensemble" turned out a little harsh-on itself very much even it feels, i think, that those who like to feel freedom in movements can even be ordered for a larger size! In general, everything is even very good! I recommend! Thank you seller!
Excellent sports shirt, i like such sports things. My size is 42, the size m came up perfectly, nothing pulls, comfortable. Delivery fast: ordered 01.04.2019, took from the post office-12.04.2019. I will order more, other color
It's okay. Cloth is dense, sewn neatly. In real life it looks like in the picture. The size approached. I have 75 v.
The bust is wonderful. Supports the chest, but does not squeeze it. Thanks to the liners, the volume does not disappear) only the delivery is long. I ordered on march 7, and received on april 25. The product is not tracked, in the track beat only numbers, instead of a normal cipher. This happiness would cost us an order of magnitude.
Very high quality goods. Seller and shop recommend. Everything was tracked. Thank you!
Top came, though the mail was lost and just waited for me in the local department until the girls were remembered. Top as a top, was afraid that it would be less elastic, but it was possible to take on a smaller size .. Suitable for a narrow chest and a large chest, as if he himself is too big, but pulls it seems .. I took on the parameters (74-98 opg-og) shorter than the norms, you can wear it everyday, it will not be superfluous) as a gift put a bracelet glowing in the dark .. He glowed all night
Great. I recommend.
Great tight top
Delivery to moscow 20 days. On the russian 80d (og-100, opg-80) the size xl came up. But the heavy chest does not hold well enough (the fabric is too elastic). For sports like a bra is not suitable. In general, the top is good, pleasant to the body. The product fully corresponds to the photo and description of the store.
Came quickly, the quality is quite decent, probably, after washing will become even better (the excess paint will wash off), the store is very attentive. It's okay.
All super!! All as in the description! At its size 44 took m, a little more! I will order more colors
The order went a little more than a month, but the store is guilty in that no, since the order was sent literally immediately the next day, for which many thanks to the seller, it is immediately visible that the seller wants to earn. a good top for sports, the material though dense, but pleasant to the body. the seller put a bracelet as a gift. thank you! nice))) i liked everything, definitely recommend.
This is the third time I ordered this bra, very happy with the item
it came very fast. good quality. and a good fit. thenk you.
Pleasant quality, the store gave the wrong track number, could not find at the post office since march 25. M at 42 size.