SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kandyactivewear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kandyactivewear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size approached, not the first time i order, the print is bright, do not refresh, all as in the picture!
On ob 94 in butt, but do not shine through and in principle convenient, fast delivery
5.4.inch weight 51 it was perfect but it's too long to get delivery after 45days I received. thanks from mumbai.
Fast delivery.
Beautiful, bright
For such a price beautiful! Barely climbed, but climbed on our 42-44. S. very cute! Thank you!
Same as picture and fabric is good
Slick but nice feel material. Very a stretch. Zamówiłam too large :( for łydkach even not adhere:/I need order smaller.
is ok
On the growth of 175 perfectly sat down. 44-46 wear size. Already done. Well fit lla fitness. At the dance they crawled as the elastic band on the hips lowered. Do not shine through what is important. I'm happy. Thank you.
Very cool leggings, and came very quickly.
Good leggings. Bright very! True drawing is quite chaotic. On the pope is especially awkward. But because. It is geometric, it looks good! My height is 164, for me the length is above the ankle. The elastic is not wide, the tummy does not press.
Very nice leggings! Just in the end a bit wide, near the feet.
Good quality, 46 dew can take an escu
Girls, pay attention to the size grid. She's right. Leggings me long, but it is no problem. I liked the coloring very much, and the quality of the seams pleases. Thank you store!
I did not get the trousers I ordered, the color was the other one
Thks it is very good. maybe bigger than expected as it is always adviced to take 3 or 4 size upper, that's why but still it's good good quality :D
22 days to arrive, the print is very cute, bright color, but the description says size 4xl is for 106 cm, of hip i measure 111 cm or 44 inches and i get loose, at the bottom it is not attached to the calf it is loose.
Super. Bright beautiful. eio the third order in the store. everyone is happy. delivery is fast, the quality is chic. i will order more.